TERMS OF SERVICE (TOS)
1.) ACCEPTANCE OF TERMS
Welcome to the POEA OFW Records Online Appointment System. In the interest of providing you better service, we are glad to announce the availability of OFW Records Online Appointment System. Your use of this system means that you agree with the terms and conditions as defined below. We reserve the right, at our sole discretion, to modify or update these Terms from time to time and for any reason without notice to you and that your continued use of the Service after such modification will constitute your acceptance.
2.) DEFINITION OF TERMS
“OROAS” refers to POEA OFW Records Online Appointment System.
“Overseas Filipino Worker (OFW) or Migrant Worker” refers to a person who is to be engaged, is engaged, or has been engaged in a remunerated activity in a state of which he or she is not a citizen or on board a vessel navigating the foreign seas other than a government ship used for military or non-commercial purposes, or on an installation located offshore or on the high seas. A “person to be engaged in a remunerated activity” refers to an applicant worker who has been promised or assured employment overseas.
“Rehires or Balik-Manggagawa (BM)” refer to landbased workers who renewed their employment contracts with the same principal/employer.
“OFW Information” refers to a document containing the information and deployment record of an Overseas Filipino Worker verified from the POEA Database System, Digital System Retrieval and Manual Retrieval.
“Certified OFW Records” refer to copies generated from photocopying actual records, digital image and/or computer-generated records from POEA database.
“Overseas Employment Certificate (OEC)” refers to the exit clearance of an OFW issued by any POEA or its Regional/Satelite Offices, Labor Assistance Center (LAC)and POLO.
“Client” includes the OFWs, their families/relatives, recruitment and manning agencies, private entities, government agencies, and third parties.
" Third Party" means an entity to which you provide access to your account or for which you use the Service to collect information on the third party's behalf.
“ARN” refers to your Appointment Reference Number which will be generated by the OROAS upon completion and submission of the required information.
3.) DESCRIPTION OF SERVICE
The goal of this service is for the client to save time and assurance to be served and to obtain a certified copy of their previous and latest deployment records available in the POEA OFW Database, Digital System Retrieval, Manual System Retrieval, and Balik-Manggagawa (BM) Online Records Picker.
Who may avail of the service of OFW Records Online Appointment Service?
All Overseas Filipino Workers whose employment documents were processed by Philippine Overseas Employment Administration (POEA) or Philippine Overseas Labor Office (POLO) and were issued a valid Overseas Employment Contract (OEC) and/or Exemption Number for Balik-Manggagawa/Returning Worker, their families/relatives, recruitment and manning agencies, private entities, and government agencies.
The information that can be gathered in this site will be treated as highly confidential. The POEA may use your contact information in order to send communications regarding your records or updates about this service. We may also use your data for reports, eployment statistics, summaries, research and studies for development of new markets and standards.
5.) SECURITY POLICY
POEA deploys intrusion detection systems, firewalls, encryption systems such as 256-bit Secure Sockets Layer (SSL) and other internal controls which are meant to safeguard, physically and logically, all our servers and information systems, including the data stored in these systems. Furthermore, it has an in house Databank and Network Management Division that secures the maintenance of the whole facility.
OFW Records Online Appointment System is secure, Digital Certificates is installed and running. The browser address bar is Green authenticates that surfing on this site is secured.
6.) AVAILABILITY OF SERVICE
While OROAS is available twenty-four (24) hours a day, (7) days a week, service may not be available at certain times due to designated service periods, maintenance, computer, telecommunication, electrical or network failure and/or any other reasons beyond the control of POEA.
7.) REGISTRATION OBLIGATIONS
In consideration of your use of this Service, you agree to: (a) provide true, accurate, current, and complete information about yourself as prompted in the Request for Verification/Certification of OFW Records Form. and (b) maintain the accuracy of such information and promptly update such registration information as necessary.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).
Registrants agree not to use this service for any of the following purposes which are expressly prohibited:
Posting incomplete, untrue or inaccurate information.
Deleting or revising any information posted by any other person or entity.
Disclosing to or sharing own Appointment Reference Number (ARN) with any third parties or using own Appointment Reference Number (ARN) for any unauthorized purpose.
Printing, downloading, duplicating or copying and using any personally identifiable information about other users.
Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity.
Violating or attempting to violate the security of this site, including accessing data not intended for them or logging into a server or account which they are not authorized to access, probe or test the vulnerability of a system or network, attempting to interfere with service to any user, host or network. Violations of this security may result in civil or criminal liability.
Using this site in order to transmit, distribute or store material in violation of any applicable law or regulation, or in any manner that will infringe the copyright.
Using any device, software or routine to interfere or attempt to interfere with the proper working of any activity being conducted on this site.
8.) APPOINTMENT REFERENCE NUMBER (ARN) USAGE
You will have to complete the sign-up and submit the form in order for the system to generate your own Appointment Reference Number (ARN). The ARN can be used to open and edit your account to update the information saved in the OFW Records Online Appointment System. You are responsible for maintaining the confidentiality of the ARN and account, and are fully responsible for all activities that occur under your ARN or account. You agree to (a) immediately notify the POEA of any unauthorized use of your ARN or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session.
It is your responsibility to ensure that only you have access to your information by keeping your ARN secured. As such, you subscribe to following:
1. I agree not to let anyone know of my ARN.
2. I agree to assume full responsibility for all transactions made in my accounts through the use of my ARN. It is understood that the ARN is known only to me and as such, any transaction effected using my ARN shall be conversely presumed to be done by me or authorized by me.
9.) DISCLAIMER OF WARRANTIES
Registrants acknowledge and agree that they are solely responsible for the content of and accuracy of the information placed by them in this site. The POEA does not represent or guarantee the truthfulness, accuracy or reliability of any information posted by the registrants. The POEA however reserves the right to the following:
Request the applicants to submit the hardcopy of POEA registration requirements in order to verify the authenticity of the posted information in case the applicants are pre-qualified by the POEA for overseas employment;
Remove any information which is abusive, illegal or disruptive. (paragraph previously under Registration Obligations)
The POEA does not warrant that this site will operate error-free or that its server is free of computer viruses or other harmful mechanisms. The web site content are provided on an "AS-IS" basis without any warranties of any kind. POEA, to the fullest extent permitted by law, disclaims all warranties, whether express or implied, including the warranty of merchantability, fitness for particular purpose and non-infringement. POEA makes no warranties about the accuracy, reliability, completeness, or timeliness of the web site content, services, software, text, graphics, and links. (paragraph previously under Security Policy)
You acknowledge and agree that POEA may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the Terms and Conditions; (c) respond to claims that any Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of the POEA, its users, and the public.
In case of any fraudulent, misdeclaration of the applicant in the use of these Service, the POEA may expel the applicant and prevent his/her further access to the POEA’s s site, at any time for breaching the terms and conditions of this Service or for violating the applicable laws.
Please report any violations of the TOS to our Customer Care/Help Desk group.
11.) CONTACT US
If you have questions about these Terms, please contact us at Telephone No. (632) 721-9489 or via email at firstname.lastname@example.org
I HEREBY AGREE TO BE GOVERNED BY THE TERMS AND CONDITIONS OF THE OFW RECORDS ONLINE APPOINTMENT SYSTEM AGREEMENT. I HEREBY ALSO ACKNOWLEDGE TO HAVE READ AND FULLY UNDERSTOOD THE SAID TERMS AND CONDITIONS.